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Customer Service
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Apply for & Disconnect Utility Services
Residents, builders, and business entities can apply for services online, and pay online or by mail.
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Payment Options
Residents can pay their utilities bills through a direct debit plan, online payment, and via phone
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Report a Concern
Users can report outages, water, or sewer issues using our Citizens Reporter tool.
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Residential Water & Electric Meter Purchase
View the Residential Water and Electric Meter Purchase form.
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Shut-off Information
Learn how to avoid termination or get reconnected due to past due accounts or non-payments; see policies related to reconnection
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View Bill Online
Once an account is created, users can both view and pay for their utilities bill online.
Experiencing an issue?
For instances of power loss, leaking water, sewer back-ups, or other issues please contact the following:
Urgent
Monday though Friday, 8am - 4:30pm: Use the Report a Concern tool. This goes directly to Public Works staff to be addressed.
Saturday and Sunday, or non-business hours: Call the Police Department at (302) 653-9217.
Non-Urgent
Use the Report a Concern tool. This goes directly to Public Works staff to be addressed. The Police Department should NOT be contacted for non-emergencies.