Shut-off Information

Avoid Termination or Get Reconnected

Past Due Accounts

If you have received a disconnection notice and/or phone call, make a payment on your account as soon as possible. Payments can be made the following way:

  • At Town hall, Monday through Friday, from 8 am to 4:30 pm, cash, check, or money order
  • Over the phone with our automated system, call 302-653-9231 option 2
    • You will need your account number, and a credit card or checking account information
  • Pay online
    • You will need your account number and a credit card or checking account information
  • Check or money order placed in our brown drop box outside of Town hall
  • Check or money order mailed to Town hall at:
    P.O. Box 307
    Smyrna DE 19977

Payments are due the day before the noted shut off day.

If you are unable to make an immediate payment and need further assistance, please check out the financial assistance list (PDF).

Disconnection & Reconnection

If your service has been disconnected due to non-payment:

  • A $25 administrative fee will be applied to your account
  • Your account must be paid in full to have service restored
    • Payment must be made by cash, cashier check, or money order at Townhall from 8 am to 4:30 pm. Credit card payments can only bemade over the phone with our automated system, or online
      • If you pay online or over the phone, you must contact our Customer Service Team so that we can start the reconnection process
    • Checking account payments take time to process and services will not be restored until the payment is approved by the third party
    • Personal checks will not be accepted

Please call 302-653-9231 option 3 to speak to one of our Customer Service Representatives.

Upon confirmation of full payment, your service will be reconnected by the day's end.

After-hours payments will be confirmed the following day, and service re-established during normal business hours.

Guidelines for Reconnection

Based on a customer's history of termination a mandatory purchase of a remote disconnect collar shall be required in order to re-establish services. A separate payment arrangement can be made for the disconnect collar not to exceed three months.

  • Any customer that has been shut-off due to non-payment will have a mandatory administrative fee (PDF) added to the account
  • Any customer that is a property owner and has been shut-off twice in a three year period will purchase a remote disconnect collar to be installed at their place of residence
    • The purchase of the remote disconnect collar is non-refundable and non-transferable to another residence