Shut-off Information

Avoid Termination or Get Reconnected

Past Due Accounts

If you have received a disconnection notice and/or phone call, make a payment on your account as soon as possible. Payments can be made via any of the options listed here. Note that payments received after business hours (8 am to 4:30 pm) will be processed the following day.

Payments are due the day before the noted shut off day.

If you are unable to make an immediate payment and need further assistance, please check out the financial assistance list (PDF).

Disconnection & Reconnection

If your service has been disconnected due to non-payment:

  • A $25 administrative fee will be applied to your account
  • Your account must be paid in full to have service restored
    • Payment must be made by cash, cashier check, or money order at Town Hall from 8 am to 4:30 pm. Credit card payments can only be made over the phone with our automated system, or online
      • If you pay online or over the phone, you must also contact our Customer Service Team so that we can start the reconnection process
    • Checking account payments take time to process and services will not be restored until the payment is approved by the third party
    • Personal checks will not be accepted

Please call 302-653-9231, option 3 to speak to one of our Customer Service Representatives.

Upon confirmation of full payment, your service will be reconnected by the end of the day.

After-hours payments will be confirmed the following day, and service re-established during normal business hours.