Due Date Policy

Effective early 2021, due dates will be changed from 20th and 6th of each month to just the 6th of each month. If the 6th falls on a weekend or holiday, the due date will be the next business day.

What does this mean for us and for you?

  • There will now just be one universal due date
  • Your bill is still due upon receipt, but there are now over 2 additional weeks to pay if needed. For instance:
    • January 20th bill is due February 8th
    • February 22nd bill is due March 8th
    • March 22nd bill is due April 6th (and so forth)
  • This will eliminate the need to request a payment extension
  • Meter reading days will not change
  • Budget Billing will not change
  • Fixed income will not be affected, as this is the usual due date
  • Autopay will be changed to reflect the new date
    • If you want to be added or removed from the list, please give our Customer Service Representatives a call before the 1st of the month
    • You can also sign up for ACH withdraw online
  • Promissory notes will no longer be offered

Late Fee Policy

Effective August / September 2021, the late fee percentage will be changing from 10% to 5% of the running balance on your account.

What does this mean for you?

  • This will cut the late fee charged to your account in half.
    • 5% on a balance of $100 is $5
      • 10% is $10
    • 5% on a balance of $200 is $10
      • 10% is $20
    • 5% on a balance of $300 is $15
      • 10% is $30